Hiring Now: Customer Service Agent

Company description

Our company operates in the field of insurance brokerage and private pensions. In this context, the strategy we are implementing is one of territorial expansion. Integrity, performance and team spirit are values that guide us in everything we do, and it is the baseline criteria we consider when new team members. We are looking for someone with a positive and open attitude, who enjoys working with people, shows empathy and wants to get involved in the administrative activities of the company.

We look forward to you joining our team!

Role

The Customer Service Agent will be in direct contact with the company’s customers, taking their requests and feedback, identifying their problems, and finding customized solutions to them.

Responsabilities

• Contact customers by phone to identify their problems and find the right solutions for them;
• Take over the customers’ requests (by phone, e-mail, courier, etc.) and solve them;
• Participate in the continuous quality improvement of the services offered, taking note of the customers’ feedback and suggestions, the main objective being the customers’ satisfaction;
• Record responsibly and continually update in the database all the information collected from the customers;
• Have good knowledge of the products and the services offered by our company and the insurance partners;
• Scan, upload, file and archive copies of insurance contracts and keep them in optimal conditions for safety and security;
• Periodically analyze collected data;
• Restore the saved data, if necessary;

Requirements

• Excellent communication skills, both in-person and by email and phone;
• Positive attitude, taking initiative, conscientiousness and dynamism;
• Good organizing skills, ability to efficiently prioritize tasks, analytical thinking;
• Ability to meet deadlines;
• Attention to details;
• Capacity to work within a team;
• Ability to quickly find optimal solutions;
• Willingness to continuously invest in developing personal skills and improve professionally;
• Experience in a similar position is an advantage.

Benefits

• Development of personal skills;
• Improvement in the workplace through internal training programs;
• Attractive salary, reflecting the responsibilities of the job description.

You are welcome to send your CV at the following address: hr@kundenbroker.ro